• IP video phone
  • digital camera
  • Bluetooth interface
  • IEEE 802.11a/b/g/n/ac (Wi-Fi)
  • SIP
  • SDP
  • 5 lines
  • Power Adapter Sold Separately

Additional information




Cisco CP-8865-W-K9 IP Phone Overview


The IP Phone 8865 combines an attractive ergonomic design with 720p HD video and wideband audio for crystal-clear voice communications, "always-on" reliability. Encrypted voice communications for enhanced security. And access to a comprehensive suite of unified communications features. In addition, with Cisco Intelligent Proximity you can use your desk and mobile phones together when you are at your desk. During mobile calls, you can move the audio path over to the 8865 for better acoustics. You then could share a conversation with a colleague who listens in. This capability gives you greater flexibility and a superior user experience when at your desk. The 8865 comes standard with two USB ports so you can charge your personal mobile devices when at your desk and stay connected when away from your desk. The IP Phone 8865 offers five programmable line keys. You can configure keys to support either multiple directory numbers or calling features such as speed dial. You can also boost productivity by handling multiple calls for each directory number using the multicall-per-line feature. Fixed-function keys give you one-touch access to applications, messaging, directory, as well as often-used calling features such as hold/resume, transfer, and conference. A five-way navigation cluster helps you transition through menus more easily. Backlit acoustic keys provide flexibility for audio path selection and switching.


Display 5" high-resolution (800  480) WVGA color display
Ethernet Switch 10/100/1000
Integrated Video Yes - 720p HD, H.264 AVC

Camera: 80 degree FOV, 25 degree tilt up/down;

Manual shutter (privacy)
Programmable Soft Keys 4
Number of Line Keys 5
Full Duplex Speakerphone Yes
Wideband Audio Yes
PoE Classification Class 4
Third-party Call Control Yes
Replaceable Bezel Yes 
Ergonomic design   The phone offers an easy-to-use interface and provides a traditional telephony-like user experience
Graphical display   The 800  480, 24-bit color, 5-in. WVGA display provides scrollable access to calling features and text-based XML applications
Video   720p HD video (encode and decode)

  H.264 and Cisco Application Visibility and Control (AVC)

Handset   The handset is a standard wideband-capable audio handset (connects through an RJ-9 port)

  The standard coiled cord has a custom end for concealed cable routing beneath the phone (cord length is approximately 21 in. [55 cm] coiled and up to 72 in. (183 cm) extended)

  The handset is hearing aid-compatible (HAC) and meets Federal Communications Commission (FCC) loudness requirements for the Americans with Disabilities Act (ADA). You can achieve Section 508 loudness requirements by using industry-standard inline handset amplifiers such as Walker Equipment W-10 or CE-100 amplifiers. The dial pad is also ADA-compliant

Speakerphone   The full-duplex speakerphone gives you flexibility in placing and receiving calls with hands free. For added security, the audible dual tone multifrequency (DTMF) tones are masked when the speakerphone mode is used.
Analog headset   The analog headset jack is a standard wideband-capable RJ-9 audio port
AUX port   You can use an auxiliary port to support electronic hookswitch control with a third-party headset connected to it
External audio ports   The phone has a 3.5-mm stereo line in/out jack (for optional external headset, speakers, or headphones)
USB   Two USB ports enhance the usability of call handling by enabling wired or wireless headsets, in addition to providing charging capability to mobile devices such as smartphones or tablets

   A side USB port provides up to 500mA power output at 5V or 2.5W

   A back USB (in yellow) port provides 500mA power output and is upgradable to support up to 2.1A power output at 5V or 10.5W

Ethernet switch   An internal 2-port Cisco Ethernet switch allows for a direct connection to a 10/100/1000BASE-T Ethernet network (IEEE 802.3i/802.3u/802.3ab) through an RJ-45 interface with single LAN connectivity for both the phone and a co-located PC

  The system administrator can designate separate VLANs (IEEE 802.1Q) for the PC and phone, providing improved security and reliability of voice and data traffic

Bluetooth   The phone offers Bluetooth Enhanced Data Rate (EDR) Class 1 technology (up to 66-ft [20m] range)

  Hands-Free Profile (HFP) is supported for untethered headset connections and voice communications

  Phone Book Access Profile (PBAP) is supported for phone book object exchange between devices

Wi-Fi client   As an alternative to wired Ethernet, the 8865 supports a Wi-Fi radio with integrated antenna enabling connectivity to a Wi-Fi access-point infrastructure, thereby saving on the labor costs of pulling Ethernet cables to every work location. Complete Wi-Fi specifications are included in Table 3 later in this document
Keys   The phone has the following keys:

   Line keys

   Soft keys

   Back and release keys

   Four-way navigation and select keys

   Hold/Resume, Transfer, and Conference keys

   Messaging, Application, and Directory keys

   Standard keypad

   Volume-control toggle key

   Speakerphone, Headset, and Mute keys

Backlit indicator   The phone supports backlit indicators for the audio path keys (Handset, Headset, and Speakerphone), select key, line keys, and message waiting
Replaceable bezel   The phone includes a black bezel; an optional silver bezel is also orderable separately
Dual-position foot stand   The display is easy-to-view and the buttons and keys are easy-to-use. The two-position foot stand supports viewing angles of 35 and 50 degrees; you can remove the foot stand for wall mounting, with mounting holes located on the base of the phone
Wall-mountable   You can install the phone on a wall using an optional wall-mount kit (orderable separately)
Key expansion module (KEM)   The phone supports up to three KEMs to expand from 5- to 113-line buttons. You have the convenience of many speed dials or programmable features
Physical security   The phone is compatible with the Kensington Security Slot (K-Slot) antitheft system
IEEE Power over Ethernet (PoE)   IEEE Power over Ethernet class 4. The phone is compatible with IEEE 802.3af, 802.3at and UPOE switch blades and supports both Cisco Discovery Protocol and Link Layer Discovery Protocol – Power over Ethernet (LLDP-PoE)
Cisco IP Phone Power Cube 4   This optional power cube is used as an AC-to-DC (48V) power supply for non-PoE deployments. Use of the power cube 4 also requires the use of one of the corresponding AC country cords
Cisco Power Injector   8865 is compatible with Cisco Aironet Power Injector AIRPWRINJ6=, which can provide an alternative POE solution when the LAN switch doesn’t support POE and the customer mandates one RJ45 cable to the table strategy.
Cisco Unified Communications Manager   8.5.1 (non-secured mode only)




  11.0 and later

Cisco Unified Communications Manager Express
(Unified CME)
  Planned to be supported in 11.5
Cisco Business Edition 6000 (BE 6000)   8.6.2



  11.0 and later

Cisco Hosted Collaboration Solution (HCS)   8.6.2 and later (using supported Cisco Unified UCM versions listed previously)
Audio codec support   G.711 a-law and mu-law, G.722, G.729a, Internet Low Bitrate Codec (iLBC), and Internet Speech Audio Codec (iSAC)
Key call features support    Dialing

  Abbreviated dialing

  Adjustable ring tones and volume levels

  Adjustable display brightness

  Agent greeting

  Application launch pad


  Auto-detection of headset


  Busy Lamp Field (BLF)

  BLF Pickup

  BLF speed dial


  Call forward

  Call forward notification

  Call filter

  Call history lists

  Call park

  Call pickup

  Call timer

  Call waiting

  Call chaperone

  Caller ID

  Corporate directory

  Conference, including traditional Join feature

  Cross Cluster Extension Mobility (EMCC)

  Direct transfer

  Extension mobility

  Fast-dial service

  Forced access codes and client matter codes

  Group call pickup



  Immediate divert

  Malicious-caller ID

  Message-waiting indicator (MWI)

  Meet-me conference


  Music on hold (MoH)


  Network profiles (automatic)

  On- and off-network distinctive ringing

  Personal directory


  Predialing before sending


  Private Line Automated Ringdown (PLAR)


  Ring tone per line appearance

  Service URL

  Shared line

  Silent monitoring and recording

  Speed dial

  Time and date display


  Uniform Resource Identifier (URI) dialing

  Visual Voicemail


  Whisper coaching

Mobility and remote access You can deploy the phones remotely with the following two options:

  You can have your phone remotely registered to the on-premises network through a built-in VPN client if the administrator has provisioned this VPN feature

  You also can directly connect to the on-premises network without VPN through Cisco Expressway if you are provided with log-in credentials. Contact your system administrator

Electronic hookswitch   You can control the hookswitch electronically with a third-party headset connected to either the USB or auxiliary port, or directly paired with the phone through Bluetooth
Cisco Intelligent Proximity   Audio path moving sends audio through the phone for a mobile device-connected call

  Call-history synchronization allows you to view placed and missed calls of your mobile device from the 8865

  Contact synchronization allows you to synchronize the contact objects from your mobile device to your 8865

Quality-of-service (QoS) options   The phone supports Cisco Discovery Protocol and 802.1Q/p standards, and you can configure it with an 801.1Q VLAN header containing the VLAN ID overrides configured by the Admin VLAN ID
Network features   Session Initiation Protocol (SIP) for signaling

  Session Description Protocol (SDP)

  IPv4 and IPv6

  User Datagram Protocol (UDP) (used only for Real-Time Transport Protocol [RTP] streams)

  Dynamic Host Configuration Protocol (DHCP) client or static configuration

  Gratuitous Address Resolution Protocol (GARP)

  Domain Name System (DNS)

  Trivial File Transfer Protocol (TFTP)

  Secure HTTP (HTTPS)


  Real-Time Transport Protocol (RTP)

  Real-Time Control Protocol (RTCP)

  Cisco Peer-to-Peer Distribution Protocol (PPDP)

  Cisco Discovery Protocol

  LLDP (including LLDPMedia Endpoint Discovery [LLDP-MED])

  Switch speed auto-negotiation

Security features   Secure boot

  Secure credential storage

  Device authentication

  Configuration file authentication and encryption

  Image authentication

  Random bit generation

  Hardware cryptographic acceleration

  Certificate Authority Proxy Function (CAPF)

  Manufacturer-Installed Certificates (MIC)

  Locally Significant Certificates (LSC)

  Ethernet 802.1x supplicant options: Extensible Authentication Protocol-Flexible Authentication via Secure Tunneling (EAP-FAST) and Extensible Authentication Protocol-Transport Layer Security (EAP-TLS)

  Signaling authentication and encryption using TLS

  Media authentication and encryption using SRTP

  HTTPS for client and server

  Secure Shell (SSH) Protocol server

  Secure Sockets Layer (SSL)-based VPN client

Physical dimensions

(H  W  D)

  9.01 x 10.13 x 3.87 in. (228.78 x 257.34 x 98.39 mm) (excluding foot stand)
Weight   2.97 lb (1.35 kg)
Phone-casing composition   Polycarbonate acrylonitrile butadiene styrene (ABS) textured plastic; Cosmetic class A
Operating temperature   32 to 104F (0 to 40C)
Nonoperating temperature shock   14 to 140F (-10 to 60C)
Humidity   Operating 10 to 90%, noncondensing

  Nonoperating 10 to 95%, noncondensing

Language support   Arabic (Arabic Area)

  Bulgarian (Bulgaria)

  Catalan (Spain)

  Chinese (China)

  Chinese (Hong Kong)

  Chinese (Taiwan)

  Croatian (Croatia)

  Czech (Czech Republic)

  Danish (Denmark)

  Dutch (Netherlands)

  English (United Kingdom)

  Estonian (Estonia)

  French (Canada)

  French (France)

  Finnish (Finland)

  German (Germany)

  Greek (Greece)

  Hebrew (Israel)

  Hungarian (Hungary)

  Italian (Italy)

  Japanese (Japan)

  Latvian (Latvia)

  Lithuanian (Lithuania)

  Korean (Korea Republic)

  Norwegian (Norway)

  Polish (Poland)

  Portuguese (Portugal)

  Portuguese (Brazil)

  Romanian (Romania)

  Russian (Russian Federation)

  Spanish (Columbia)

  Spanish (Spain)

  Slovak (Slovakia)

  Swedish (Sweden)

  Serbian (Republic of Serbia)

  Serbian (Republic of Montenegro)

  Slovenian (Slovenia)

  Thai (Thailand)

  Turkish (Turkey)

Certification and compliance   Regulatory compliance

   CE Markings per directives 2004/108/EC and 2006/95/EC


   UL 60950 Second Edition

   CAN/CSA-C22.2 No. 60950 Second Edition

   EN 60950 Second Edition (including A11 and A12)

   IEC 60950 Second Edition (including A11 and A12)

   AS/NZS 60950


  EMC – Emissions

   47CFR Part 15 (CFR 47) Class B

   AS/NZS CISPR22 Class B

   CISPR22: 2005 w/Amendment 1: 2005 Class B

   EN55022: 2006 w/Amendment 1: 2007 Class B

   ICES003 Class B

   VCCI Class B



   KN22 Class B

  EMC – Immunity





   Armadillo Light


   FCC Part 68 HAC


   AS/ACIF S004

   AS/ACIF S040

   NZ PTC 220

   Industry Standards: TIA 810 and TIA 920

   Industry Standards: IEEE 802.3 Ethernet, IEEE 802.3af and 802.3at

   Korea (RRA Public Notification 2010-36, Nov. 1, 2010)

   Korea (RRA Announce 2011-2, Feb. 28, 2011)


   FCC Part 15.247 (CFR 47)

   FCC Part 2.1093 (BT RF Exposure TR)

   RSS-102 (BT RF Exposure TR)


   EN 300.328

   EN50385 (BT RF Exposure TR)

   EN 301-489-1

   EN 301-489-17

   EN 301-893

   NCC LP0002

   Korea (RRL No. 2006-128, RRL No. 2006-129)

  Japan Bluetooth GFSK/EDR





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